Frequently Asked Questions
If you wish to cancel an order it must be done within 24 hours of purchase. Once order starts processing( in the case of made to order) we do not accept cancellations.
Please review all guidelines before purchasing to ensure they meet your standards.
due to the nature of our garments please allow all items TO be handmade and shipped in 15-20 business days.
shipping will be handled by USPS.
IF ITEMS ARE LOST IN MAIL BY FAULT OF CUSTOMER NO EXCHANGES, REFUNDS, OR CREDITS WILL BE ISSUED.
IF ITEMS ARE LOST IN MAIL DUE TO rawhoney ALL EXCHANGES, REFUNDS, AND CREDITS WILL BE OUR RESPONSIBILITY.
IF ITEMS ARE LOST IN MAIL DUE TO CLIENT ALL RESHIPPING FEES MUST BE PAID BY CUSTOMER.
OUR GARMENTS ARE CONSIDERED INTIMATES AND FOR SANITARY REASONS CANNOT RETURNED OR refunded.
Exchange/STORE CREDIT ONLY.
FOR SIZING OR DEFECTIVE ITEMS PLEASE CONTACT US : SHOP@RAWHONEYBRAND.COM TO RESOLVE ANY ISSUES.
Any items marked sale will not be accepted for store credit or exchange - this includes flash sales.
Items that are worn, washed or altered including items returned with deodorant, makeup, smoke, perfume and/or stains. Soiled garments will be returned.
Merchandise must have all tags and liners attached and returned in original packaging. Merchandise must be returned within 30 days.
Returns will be processed within 7-14 business days of receipt, in form of exchange or store credit.
Store credit is redeemable via. email
PLEASE NOTE: Original shipping and handling fees are not refundable.
DO NOT SEND RETURNS WITHOUT CONFIRMATION # FROM OUR RETURNS DEPARTMENT or YOU RETURN WILL NOT BE PROCESSED.
Please contact with us via:
When choosing size, select your exact size. in some cases, one size up for looser fit robe.
For any reason that your items may not have been delivered because you missed the package. We will honor resending items if it is returned to us within 60 days of purchase (shipping must be paid by customer).
IF PACKAGE IS LOST WE WILL NOT BE RESPONSIBLE.
Anytime over 60 day time frame items are subject to be taken from our inventory do to seasonal changes. We can honor you with a credit in the amount for future purchase.